Refund policy

Return & Refund Policy

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.

  • Include all original tags (if applicable).

  • Be returned in its original packaging.

  • Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at wintten.official@gmail.com.

Once your return request is approved, we will provide:

  • A return shipping label (if applicable).

  • Instructions on how and where to send your package.

Please note: Returns sent without first requesting authorization will not be accepted.

For any questions regarding returns, feel free to contact us at wintten.official@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

  • Damaged during shipping,

  • Defective, or

  • Incorrect,

please contact us immediately at wintten.official@gmail.com with your order number and photos of the issue. We'll evaluate the situation promptly and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products.

  • Special-order items.

  • Any item that has been used, installed, altered, or damaged after delivery.

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

The quickest way to receive a different item is to return the original product. Once your return is approved, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be:

  • Unused and in its original condition.

  • Returned with all original packaging and tags (if applicable).

  • Accompanied by proof of purchase.

To request a return, please contact wintten.official@gmail.com before sending your item.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method within 3 business days.

  • Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

If you have not received your refund within 7 business days after approval, please contact us at wintten.official@gmail.com.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: wintten.official@gmail.com